Terms of Service

1. Acceptance of Terms

By accessing or using the LocAI Platform, API services, desktop applications (LocAI Studio), LocAI Code CLI, and any related services (collectively, the "Services") provided by LOCAI TECHNOLOGY PTY LTD ("LocAI," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services.

You represent that you are at least 18 years of age and have the legal capacity to enter into a binding contract. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Service Description

LocAI provides a dual-protocol AI API platform that supports both OpenAI-compatible and Anthropic-compatible endpoints. Our Services include API access to large language models, a web dashboard for account management, desktop applications, and command-line tools. Features and available models are subject to change. We reserve the right to modify, suspend, or discontinue any aspect of the Services with reasonable notice.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and API keys. You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use or security breach. LocAI will not be liable for any loss or damage arising from your failure to comply with these obligations.

4. API Key Security

API keys provide full access to your account's prepaid credit balance and usage. You must keep your API keys secure and confidential. Do not share them, commit them to version control, or expose them in client-side code. You may rotate or revoke API keys at any time via the Dashboard. LocAI is not responsible for unauthorized use of your API keys.

5. Acceptable Use

You agree not to use the Services for:

• Generating content that is illegal, harmful, harassing, defamatory, or otherwise objectionable
• Developing or deploying malware, spam, phishing, or other malicious activities
• Violating the intellectual property rights of others
• Attempting to reverse engineer, decompile, or extract model weights or architecture details
• Automated scraping or excessive requests that impair service availability for other users
• Any activity that violates applicable laws or regulations in Australia or your jurisdiction

You must have all rights, permissions, and lawful bases needed to submit content to LocAI and to authorise its processing for your requested use. Before recording or uploading another person’s voice, you must give them any notice and obtain any consent required by applicable law. Do not submit sensitive, confidential, regulated, or third-party information unless you are authorised to do so and the feature is suitable for that information. LocAI’s voice features are speech-processing tools, not voice identity verification or biometric authentication services. See the Voice & AI Data Notice.

We may investigate suspected misuse and suspend or restrict access where reasonably necessary to protect users, the Services, or comply with law. Termination, refunds, and any notice will be handled subject to applicable law and your non-excludable consumer rights.

6. Payment Terms

Our Services operate on a prepaid credit system. You purchase credits in advance, and usage is deducted from your balance based on the number of tokens processed at the rates published on our Pricing page. All prices are listed in Australian Dollars (AUD) and are inclusive of GST where applicable.

Credits do not expire while your account remains active. Prepaid credits are non-refundable except where required by Australian Consumer Law. We reserve the right to adjust pricing with 30 days' notice. Rate limits apply per API key and may vary by account tier.

7. Intellectual Property

Your Content: As between you and LocAI, you retain rights you hold in content you submit and, subject to applicable law and third-party rights, outputs provided to you. You grant LocAI a limited, non-exclusive, worldwide, royalty-free licence to host, reproduce, transmit, transform as technically necessary, and process your content only to provide the feature you request, secure and maintain the Services, prevent abuse, meet legal obligations, and provide support. We may authorise our infrastructure and service providers to process content on our behalf for those purposes. This licence ends when the relevant processing and any permitted retention end, except to the extent continued use or retention is necessary for legal, security, backup, dispute, or accounting obligations. We do not claim ownership of your content, and we do not use customer content to train or fine-tune models as described in the Privacy Policy.

You represent that you have authority to grant this limited licence and that your submission and our permitted processing will not violate another person’s rights or applicable law. You are responsible for providing required notices and obtaining required permissions from people whose personal information or voices you submit. To the extent permitted by law, you agree to be responsible for third-party claims caused by your breach of these representations; this does not exclude liability that cannot lawfully be excluded or limit LocAI’s own obligations.

Our IP: LocAI retains all rights, title, and interest in and to the Services, including our software, models, APIs, documentation, branding, and all related intellectual property. These Terms do not grant you any license to our intellectual property except as necessary to use the Services.

8. Service Availability

We target 99.99% availability for our production API endpoints. While we strive for continuous operation, we do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance via our status page and email notifications. We are not liable for downtime caused by factors outside our reasonable control, including internet infrastructure failures, DDoS attacks, or force majeure events.

9. Limitation of Liability

To the maximum extent permitted by law, LocAI excludes liability for indirect, incidental, special, consequential, or punitive loss arising from use of the Services. Where liability can lawfully be limited, LocAI’s aggregate liability for claims arising from the Services is limited to the amount you paid LocAI in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes, restricts, or modifies a consumer guarantee, right, remedy, or liability that cannot lawfully be excluded, restricted, or modified, including under the Australian Consumer Law.

Subject to non-excludable rights under applicable law, the Services are provided on an "AS AVAILABLE" basis and may change or be interrupted. AI-generated outputs and transcriptions may be inaccurate or incomplete; you are responsible for reviewing them before relying on them, particularly for legal, health, financial, safety, or other consequential decisions.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

11. Termination

You may terminate your account at any time by contacting us. Upon termination, your right to use the Services will cease immediately. Any remaining prepaid credits will be refunded on a pro-rata basis, minus any applicable processing fees, where required by Australian Consumer Law. We may suspend or terminate your account for breach of these Terms, with or without notice. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) shall survive.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email to registered users and posted on our website at least 30 days before they take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Services before the changes take effect.

13. Contact Information

For questions about these Terms of Service, please contact us:

LOCAI TECHNOLOGY PTY LTD
ABN 49 676 179 114
Suite 3, 38 Rowe St, Eastwood NSW 2122